Reference

How vivo4d Handles Your Personal Data

Your account data — including your name, contact details, and wallet information linked to DANA, OVO, or GoPay — is collected only to run your account and process your transactions.

DANA, OVO, GoPay wallet data protectedNo third-party data salesAccount-level access controlsCookie preferences manageableContact us to request data changes

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What Data We Collect and Why

vivo4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with vivo4d, we collect the information you provide during registration — your name, email address, phone number, and the e-wallet details you use for deposits and withdrawals via DANA, OVO, or GoPay. We also collect transactional data each time money moves

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through your account, so we can verify payments and resolve any disputes quickly. Device and session data — your IP address, browser type, and session timestamps — are logged automatically to protect your account from unauthorised access. We use this data strictly to operate the platform,
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process your payments, and respond to your support requests. We do not share your personal information with advertisers. Where we work with third-party payment processors to route your DANA, OVO, or GoPay transactions, those processors are bound by data-handling agreements that limit how they may use
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your information. Retention periods depend on the type of data: transaction records are kept as long as required by applicable regulations in eligible regions, while session logs are cleared on a rolling basis. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

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How We Protect and Manage Your Data

Account security and data integrity are handled at the infrastructure level. Every connection to vivo4d uses SSL encryption, so data moving between your device and our servers — including your DANA, OVO, or GoPay payment details — is protected in transit. We apply access controls internally so only authorised staff can view account-level data, and those permissions are reviewed regularly.

SSL Encryption

All data transmitted between your device and our platform is encrypted via SSL. This covers login sessions, payment flows through DANA, OVO, and GoPay, and account updates.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your preferences. You can manage or clear cookies through your browser settings at any time.

Data Retention

Transaction and account records are retained only as long as required under applicable regulations for eligible regions. Session logs are cleared on a rolling schedule to minimise stored data.

Your Access Rights

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion where permitted by applicable local law and regulations.

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Reach Us About Your Privacy

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. Players in Batam and across Indonesia can reach us through the channels below. We aim to respond to all data-related requests within a reasonable timeframe.

Common Questions About Your Data

Here are the questions we hear most often about how vivo4d handles personal data, cookies, and account privacy. If your question is not covered here, reach out via live chat or email.

We collect your name, email, phone number, and the e-wallet details you use — DANA, OVO, or GoPay. Device and session data are also logged automatically to protect your account from unauthorised access.

We do not sell your data. Payment processors handling your DANA, OVO, or GoPay transactions receive only what is needed to complete the transfer, and they are bound by data-handling agreements.

Contact our support team via live chat or email with your registered account details. We will locate your data and respond to access or deletion requests as permitted under applicable local law.

We use session cookies to keep you logged in and functional cookies to remember your preferences. You can manage or clear these through your browser settings without affecting your account registration.

Transaction and account records are kept as long as required by applicable regulations in eligible regions. Session logs are cleared on a rolling basis to limit the amount of data we store.

Yes. All payment data moves over SSL-encrypted connections. Your wallet credentials are processed by the payment provider directly and are not stored on our servers in plain form.

How vivo4d Handles Your Personal Data

How We Protect and Manage Your Data

SSL Encryption

Cookie Management

Data Retention

Your Access Rights

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does vivo4d collect when I open an account?

02 Does vivo4d share my data with third parties?

03 How can I request access to or deletion of my personal data?

04 How does vivo4d use cookies?

05 How long does vivo4d keep my transaction records?

06 Is my payment information secure when I deposit via DANA, OVO, or GoPay?

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